Hands-on tech leadership
Cloud architecture
AI Engineering
Contact Centres & Realtime Voice-ai
Specialising in AWS, GenAI & Voice AI, Twilio Flex & Amazon Connect. 15+ years of production-ready delivery across regulated environments; from architecture and engineering to program management and team leadership.
- Takes AI from proof-of-concept to production
- Clears regulated environments (ISM, Essential 8, health, government) without slowing delivery
- Reads codebases day one · owns the architecture by week one · earns the team by sprint one
Expertise
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GenAI PoC to Production
AI · Production
GenAI solutions and real-time voice-AI tailored to your domain.
$180K+ annual savings · 33% call load autonomously deflected · commercial product replaced
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Resilient contact service lines
Cloud · Contact Centres
Human touch is here to stay and more important than ever in the age of AI. Contact centre solutions built on expertise from emergency helplines and clinical triage—integrated to your backends and data layer, with resiliency that keeps services up even when the carrier goes down.
10× national service lines · zero MTTR on carrier outage · COVID helpline live in 14 days
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Cloud Engineered Solutions & Platforms
Cloud · DevOps
Fit-for-purpose architecture, modernisations, and reusable capabilities—security and standards built in to meet your compliance targets readily.
$5M+ portfolio delivered on time · Essential 8 & ISM audit-ready · 30-min build-to-deploy across 5 teams
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Full-stack solutions
Backend · Frontend · AWS
Wholistic view across the entire stack—depth and breadth. Experience-backed judgement you can trust for your next strategy.
$230K+ in annual cost reductions · 20% cloud cost cut at sub-20ms p99 · SDK shipped to global consumer base
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Team and Program leadership
Leadership
AI is a tool; human effort and judgement make it possible. Grounded experience that earns team trust and makes great things happen.
#1 NPS across the organisation · grown ICs into leads · concurrent workstreams sustained
Cloud / Infrastructure
- AWS Serverless
- Lambda
- ECS Fargate
- EC2
- SQS
- Appstream
- Kinesis
- VPCs
- IAM
- AWS CDK
- CloudFormation
- GCP
- Pulumi & Cloud Automations
- FinOps
AI / GenAI
- OpenAI API
- Whisper
- Google STT
- Custom STT & entity extraction
- AWS Lex
- LLMs
- NLU
- TTS
- Agentic workflows
Security / Gov
- ISM Controls
- Essential Eight
- DevSecOps
- AppSec
- Design Reviews
- Change Management
- Incident Management
Backend & Frontend
- TypeScript
- Python
- Node.js
- Java 8+
- Kotlin
- REST
- GraphQL
- OAuth/OIDC
- SCIM
- SAML/SSO
- React
- MobX
- Jest
- Playwright
- Atlassian Forge
Data
- DynamoDB
- Postgres
- Oracle
- MongoDB
- Redis
- MS SQL
- ElasticSearch
Contact Centre
- Amazon Connect
- Twilio Flex
- IVR design
- MS Dynamics 365
- FHIR
- Integrations
Delivery
- $5M+ portfolio
- ADRs
- Team shaping
- Hiring rubrics
Posts
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When Voice AI Meets the Suburbs
VoiceAI is hard - a bot can transcribe "Geelong" easily, or could mis-spell it to "Jlong" (based on how it's pronounced by locals). High accuracy in specific domains (medicine, suburbs, aviation) is the hard part. This is a field note on the gap in between.
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AI Generated Invoice Validator
Upload a PDF invoice; a vision LLM extracts its structure, a second synthesises a bespoke validator on the fly, and that code executes in a sandboxed runtime with no network access. Cached after two stable runs. Streamed live.
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A Lean Canvas Macro Built on Atlassian Forge
A Confluence macro: React and MobX frontend, serverless resolvers, Confluence Storage API for persistence, drag-and-drop reordering, PDF export, and schema versioning.
Contact
Sydney CBD, hybrid, or fully remote across Australia. PAYG Contract/Staff Aug considered.